VITAMIRA PRIVACY POLICY
Last updated: 5th May 2026
Vitamira is a registered business name of Nuviskin Pharmaceutical Pty Ltd, ABN 36 687 157 428 ("Vitamira", "we", "our", "us"). We are committed to protecting your privacy and handling your personal information with care, transparency, and integrity in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. About This Policy
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with Vitamira, including through our website, products, marketing, and customer service channels.
By using our website or purchasing our products, you agree to the practices described in this policy.
2. What Information We Collect
We may collect the following categories of personal information:
- Identity and contact details: name, billing and delivery address, email address, phone number, date of birth (where provided).
- Order and transaction information: purchase history, payment method (we do not store full credit card numbers, these are handled by our payment providers), delivery details, and customer service correspondence.
- Account information: username, password (stored in encrypted form), order preferences, and communication preferences.
- Marketing preferences: subscription status, opt-in records, and engagement with our communications.
- Website and device data: IP address, device type, browser type and version, operating system, referring website, pages viewed, time spent on pages, and approximate location derived from IP address.
- Health and lifestyle information (only where you choose to provide it): information you voluntarily share to help us recommend suitable products. We do not require this information to fulfil orders.
3. How We Collect Your Information
We collect information in the following ways:
- Directly from you when you create an account, place an order, contact our customer service team, complete a form, or subscribe to our marketing communications.
- Automatically when you visit our website, through cookies, pixels, and similar technologies (see Section 10).
- From third parties who provide services to us, such as our payment processors, logistics partners, and analytics providers, where you have authorised them to share that information with us.
4. Why We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including payment, shipping, and delivery.
- Provide customer support and respond to enquiries.
- Manage your account and order history.
- Improve our products, website, and customer experience.
- Personalise content and product recommendations.
- Send you marketing communications, with your consent, and provide the option to unsubscribe at any time.
- Detect, prevent, and respond to fraud, security incidents, and misuse of our services.
- Comply with our legal, regulatory, and tax obligations, including obligations under the Therapeutic Goods Administration (TGA) framework where applicable.
5. Sharing Your Information
We do not sell your personal information.
We may share your personal information with the following categories of trusted third parties, who are required to handle it in accordance with this policy and applicable privacy laws:
- Payment providers (e.g. Shopify Payments, PayPal, buy-now-pay-later providers) for processing transactions.
- Logistics and delivery partners, including Australia Post, for fulfilling and tracking your orders.
- Technology service providers including our website platform (Shopify), hosting providers, and IT support.
- Analytics and advertising partners (see Section 10) for measuring website performance and delivering relevant advertising.
- Live chat and customer support tools used on our website.
- Professional advisors including legal, accounting, and compliance advisors.
- Government, regulatory, and law enforcement authorities where required by law.
6. Overseas Disclosure
Some of our service providers (including Shopify, Google, and Meta) are located outside Australia and may store or process your personal information overseas, including in the United States and the European Union.
Where this occurs, we take reasonable steps to ensure your information remains protected and is handled in a manner consistent with the Australian Privacy Principles.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:
- Encryption of data in transit (HTTPS).
- Encrypted storage of sensitive information.
- Access controls limiting who within our team can view personal information.
- Use of reputable third-party platforms (such as Shopify) that maintain industry-standard security certifications.
No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.
8. Access and Correction
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of personal information that is inaccurate, out of date, incomplete, or misleading.
- Request deletion of your personal information, subject to our legal record-keeping obligations.
To make a request, contact us using the details in Section 13. We will respond within a reasonable timeframe, generally within 30 days.
9. Marketing Communications
We will only send you marketing communications where you have opted in, or where Australian law otherwise permits.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in any of our marketing emails.
- Replying STOP to any marketing SMS.
- Contacting us using the details in Section 13.
We may continue to send you transactional communications (order confirmations, shipping updates, customer service responses) even if you have unsubscribed from marketing.
10. Cookies, Tracking, and Third-Party Analytics
We use cookies and similar tracking technologies to operate our website, understand how it is used, improve performance, and deliver relevant advertising. The third-party services we use include:
- Google Analytics 4 (Google LLC), to measure website usage and performance. Google Analytics may set cookies that collect information about your visit, including pages viewed, time on site, and approximate location.
- Google Ads (Google LLC), for conversion tracking and remarketing. This allows us to measure the effectiveness of our advertising and show relevant ads to you on Google and partner websites after you have visited our site.
- Google Merchant Center (Google LLC), for displaying our products in Google Shopping.
- Meta Pixel (Meta Platforms, Inc.), for measuring the effectiveness of our advertising on Facebook and Instagram and for showing relevant ads to you on those platforms.
- Microsoft Clarity (Microsoft Corporation), for understanding how visitors use our website through anonymised session recordings and heatmaps. Clarity does not capture sensitive data entered into form fields.
- Shopify (Shopify Inc.), our website and checkout platform, which uses cookies necessary for the operation of the site and shopping cart.
- Tidio (Tidio LLC), to provide live chat customer support on our website. Tidio may collect information including your name, email address, chat history, and basic device data when you interact with the chat widget.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will request your consent before setting non-essential cookies.
11. Children's Privacy
Our website and products are not directed to individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18.
If we become aware that we have collected personal information from someone under 18 without verifiable parental or guardian consent, we will take reasonable steps to delete that information.
If you believe we may have collected personal information from a person under 18, please contact us using the details in Section 13.
12. Complaints
If you have concerns about how we handle your personal information, please contact us using the details in Section 13. We will aim to acknowledge your complaint within 7 days and respond substantively within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
13. Contact Us
For questions about this Privacy Policy or to exercise any of your rights:
Vitamira
(a registered business name of Nuviskin Pharmaceutical Pty Ltd)
ABN: 36 687 157 428
ACN: 687 157 428
Address: 1/86 Mann St, Gosford NSW 2250
Email: services@vitamira.com.au
Phone: (02) 9056 4441
14. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The latest version will always be available on our website. Where we make material changes, we will provide notice through our website or by email where appropriate.
This policy was last updated on 5th May 2026
